Customer Privacy Policy
Last Updated: 12/01/2026
Instagas Limited (“Instagas”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer data when you interact with us through our website, mobile platforms, WhatsApp, social media channels, and other communication tools.
By engaging with Instagas through any of our platforms, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
a) Information You Provide Directly
When you contact us, place an order, or communicate with us, we may collect:
- Full name
- Phone number
- Email address
- Delivery address
- Order details and purchase history
- Messages and inquiries sent to us
b) Information from Digital Interactions
When you visit our website or interact with us online, we may collect:
- IP address
- Device and browser information
- Pages visited and usage patterns
- Cookies and similar tracking technologies
c) Messaging & Communication Data
If you contact us via WhatsApp, SMS, or social media messaging, we may collect:
- Your phone number or social media profile name
- Message content
- Time and date of communication
2. How We Use Your Information
We use your information to:
- Process and deliver customer orders
- Respond to inquiries and provide customer support
- Send order confirmations, receipts, and service updates
- Improve our services, website, and customer experience
- Maintain transaction and communication records
- Comply with legal and regulatory obligations
We do not sell your personal data.
3. WhatsApp & Messaging Communications
Instagas uses WhatsApp and other messaging platforms to communicate with customers regarding orders, services, and support.
When you message us:
- Your number and message content are processed to respond to your request
- Conversations may be stored securely for service improvement and record-keeping
- We do not send unsolicited marketing messages without your consent
You can stop messaging us at any time.
4. Sharing of Information
We may share limited personal information only when necessary with:
- Delivery and logistics partners
- Payment processing providers
- IT and system service providers
- Government or legal authorities when required by law
All third parties are required to handle your data securely and only for the intended purpose.
5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. These include:
- Secure servers and encrypted communication
- Restricted access to customer data
- Internal data protection policies
However, no online system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain customer data only as long as necessary for:
- Fulfilling orders and services
- Legal, tax, and accounting requirements
- Business record-keeping
After this period, data may be securely deleted or anonymized.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data where legally permissible
- Withdraw consent for marketing communications
To make a request, contact us using the details below.
8. Cookies and Tracking
Our website may use cookies to:
- Improve website performance
- Analyze user activity
- Enhance user experience
You can control cookie settings through your browser preferences.
9. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Instagas Limited
Email: info@instagas.ng
Phone: +234 8122226779
Website: www.instagas.ng